If the color your received was not what you expected, we are very sorry about this inconvenience.
We are working hard to ensure that our photos are representative of the actual color you receive but understand that sometimes a color looks different on your screen or against your skin tone.
Please also note that the true color will not show through until Activator is applied (usually the powder in the jar will not look as it does on the nail), so we find creating a swatch with 2 dips and viewing in natural light is a great way to see the true color! We also recommend an off-white natural swatch stick instead of a clear one as this provides a better representation of the true color of the product.
Once you have created a swatch, if you are still not happy with the color, please reach out to firstname.lastname@example.org with a picture of the swatch and your order number for further assistance.